Choosing the right third-party logistics (3PL) partner can make or break your e-commerce business. Whether you’re just getting started or scaling quickly, your fulfillment partner plays a critical role in customer satisfaction, brand reputation, and your ability to grow without constant operational headaches.
At Excel3PL, we’ve worked with hundreds of growing e-commerce brands, and one thing is always true: success starts with the right questions. Here are three questions every e-commerce business owner should ask before signing with a 3PL—and how Excel3PL confidently answers each one.
1. How Do You Handle Order Accuracy and Speed?
In today’s world of 2-day shipping and next-day expectations, accuracy and speed aren’t just important—they’re expected. Ask your potential 3PL how they track accuracy rates and how fast they can turn around an order once it’s placed.
At Excel3PL:
We operate with a 99.9% order accuracy rate and same-day fulfillment for most orders placed before our cutoff. Our warehouse systems are optimized for speed, and our team is trained to move fast without sacrificing precision. From pick-and-pack to final shipping, we make sure your products land in your customer’s hands exactly how—and when—they should.
2. What Kind of Technology and Visibility Will I Have?
You can’t manage what you can’t see. Ask about inventory tracking, shipment updates, and integrations with your store. If a 3PL can’t provide real-time visibility and sync with your tech stack, that’s a red flag.
At Excel3PL:
We offer full transparency. Our clients get access to a real-time dashboard showing order status, inventory levels, and shipping updates. Plus, we integrate seamlessly with Shopify, Amazon, WooCommerce, and more. You’ll never be in the dark about what’s happening inside the warehouse.
3. What Does Your Customer Support Look Like?
Logistics can be complex. When something goes wrong—or you just have a question—you need a team that’s easy to reach and quick to respond. Don’t settle for a 3PL that treats you like a ticket number.
At Excel3PL:
We’re proud of the relationships we build with our clients. You’ll get a dedicated account manager, fast responses, and a real person you can call when you need help. We believe fulfillment should feel like a partnership, not a transaction.
Final Thoughts
A 3PL isn’t just a warehouse—it’s an extension of your brand. The wrong partner can lead to late shipments, inventory nightmares, and frustrated customers. The right partner? They’ll help you grow with confidence, clarity, and peace of mind.
If you’re ready to work with a 3PL that feels like family and delivers like a pro, let’s talk. At Excel3PL, we’d love to show you what makes us different—and why so many e-commerce brands trust us to keep their logistics running smoothly.
Reach out today to schedule a call with our team.