From 6 hours a day
to fully handed off.
How a high-growth DTC brand shipping 6,500 orders a month traded founder burnout for a fulfillment partner that treats their business like its own — and built a custom solution around the numbers that actually work for them.
Self-fulfillment worked — until it didn’t.
For two years, Neubrain ran fulfillment in-house. It was scrappy, it was lean, and it worked — right up until it didn’t.
By the time the brand hit 6,500 shipments per month, one of the founders was personally spending up to six hours a day packing orders. Not strategizing. Not building the brand. Not growing revenue. Just taping boxes.
That’s when the search for a real 3PL partner began — and what they were really looking for wasn’t just lower cost. It was someone who would treat their business like it was their own.
Self-fulfillment isn’t free. It’s just hidden.
Founder hours vanish
Six hours a day means thirty hours a week your highest-leverage person is packing boxes instead of scaling the business. The opportunity cost compounds daily.
Growth hits a ceiling
At 6,500 orders a month, the math stops working. Every new customer adds more pick-pack work — and every hour packing is an hour not spent on ads, product, or partnerships.
Accuracy starts slipping
Exhausted teams miss SKUs, swap flavors, and mis-ship addresses. Every mistake is a chargeback, a refund, and a customer you won’t get back.
A vendor on the invoice.
Or a partner in the business.
Another Account Number
- Generic onboarding, ticketed support
- One brand among thousands in the system
- Standardized SLAs, standardized care
- You’re a line item, not a priority
An Extension of Your Team
- Direct line to people who know your brand
- Hands-on attention to every order
- Invested in your growth as if it’s our own
- A custom solution priced for their business
We don’t just fulfill their orders. We treat their brand like it’s ours — because when they win, we win.
How we earned the account.
Listened first, quoted second
Before we put a number on paper, we wanted to understand the business. How they ship, what their customers expect, where their margins live, and what was draining their founder’s time. The quote came after — built around how Neubrain actually operates, not a one-size-fits-all template.
Showed up as a partner, not a vendor
From the first call, we treated Neubrain like an extension of our own team. We learned their product, their customers, their packaging standards, and the small details that make a brand feel premium when it lands on a doorstep — the kind of attention you only get when someone actually cares about the outcome.
Hit the number that made it work for them
Neubrain had a price point they needed to land at for the math to make sense as they scaled. We didn’t hand them a generic rate card — we built around their order profile, their packaging, and their shipping zones, then leveraged our carrier rates to get them there. Not the same deal everyone else gets. The deal that worked for their business.
Gave the founders their days back
Onboarding transferred every pick-pack hour off the founder’s calendar and onto our floor in Tulsa. The work didn’t just get handed off — it got handed to a team that treats every order like it has the founder’s name on it. 99.9% accuracy from day one, zero mental load on the brand.
Hours returned. Mind cleared.
Brand in trusted hands.
What changed for Neubrain after the switch — measured in accuracy, peace of mind, and the founder time freed up to actually grow the business.
Every pouch, picked & packed in Tulsa.
Ready to stop thinking about fulfillment?
Let’s talk.
Whether you’re packing orders from your garage or already working with another 3PL, we’ll show you what it looks like to have a fulfillment partner who’s actually invested in your growth — with pricing built around your business, not a generic rate card.