At Excel3PL, we believe logistics should be more than just pallets and tracking numbers. For us, fulfillment is personal. That’s why our clients describe working with us as “fulfillment that feels like family.” But what does that really mean—and how do we make it happen every day?
Why We Do It: Because You Deserve More Than a Number
Too many business owners feel like they’re just another number in a warehouse. They send off their products, hope for the best, and rarely hear back unless something goes wrong. That’s not how we operate.
We built Excel3PL to be different—because we’ve been in your shoes. We’ve seen firsthand how poor communication, missed deadlines, and careless handling can break trust and hurt your brand. So we set out to build a 3PL that actually cares about your business as much as you do. When you partner with Excel3PL, you’re not outsourcing your fulfillment—you’re gaining a teammate.
How We Do It: Real Relationships, Real Results
“Fulfillment that feels like family” starts with communication. You’ll never be left guessing about what’s going on with your orders. You’ll have direct access to our leadership team (including our owner, Eric), and we’ll always pick up the phone when you call. We don’t believe in call centers or support tickets that take days to answer.
We also take the time to understand your business. From onboarding to scaling, we learn your pain points, seasonal trends, customer expectations, and growth goals. That allows us to tailor our process and anticipate your needs instead of just reacting to them.
And yes—accuracy is everything. We pride ourselves on our near-perfect pick, pack, and ship rates. Every package that leaves our facility is double-checked for quality, packed with care, and shipped on time—because your customer experience matters just as much to us as it does to you.
What That Looks Like in Action
- Personalized Onboarding: We work one-on-one with every new client to map out fulfillment workflows, integrate platforms, and set expectations from day one.
- Transparent Tracking & Reporting: Know exactly what’s happening in real time—from inventory counts to shipped orders.
- Dedicated Support: No jumping through hoops. You’ll always have a direct line to someone who knows your account.
- Scalable Solutions: Whether you’re shipping 100 or 10,000 orders a month, we scale with you—without sacrificing service.
- Values-Driven Team: Our warehouse team knows your products by name and treats every order with care, not like just another SKU.
It’s Not Just Fulfillment. It’s Family.
Our clients stick with us not just because we get the job done—but because we go the extra mile to make their success feel like our success. We celebrate your wins, learn from your challenges, and work together to help your business grow.
When you trust Excel3PL with your fulfillment, you’re not just hiring a logistics provider—you’re choosing a partner that shows up, communicates clearly, and puts your business first.
Let’s talk about what fulfillment that feels like family can do for you.